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Documentation Index

Fetch the complete documentation index at: https://docs.usecustory.com/llms.txt

Use this file to discover all available pages before exploring further.

Custory helps product teams, CX teams, support teams, and founders understand the customer experience in one shared place. Instead of keeping feedback in one tool, analytics in another, and product work somewhere else, Custory connects the dots around the customer journey. You can see where people get stuck, what feedback keeps coming up, and what work should happen next.

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What Custory is for

Map the customer journey

Break the customer experience into clear stages and steps, from first touch to renewal.

Capture what you learn

Add insights, opportunities, solutions, metrics, and evidence to the right step.

Prioritize with context

Compare problems and ideas without losing the customer story behind them.

Connect your tools

Bring in useful signals from tools like Slack, Linear, Jira, GitHub, PostHog, Stripe, Intercom, Notion, Figma, and more.

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Who these docs are for

These docs are written for people who work close to customers:
  • Product managers who need a clearer view of what to build next
  • CX and support leaders who see repeated customer pain
  • Solo founders who need to turn scattered feedback into better product decisions
  • Designers and operators who want the customer experience to stay visible
No technical background is required for the main guides.

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Start here

Set up your first journey

Create a workspace, make a journey, add the first steps, and invite your team.