Custory uses a few simple building blocks. Once you know these, the product is much easier to use.Documentation Index
Fetch the complete documentation index at: https://docs.usecustory.com/llms.txt
Use this file to discover all available pages before exploring further.
Workspace
A workspace is the home for one team, company, or product. It contains your journeys, personas, integrations, team members, and shared settings.Journey
A journey is a map of what customers go through. It can show a full experience, like “from signup to paid customer”, or a smaller flow, like “getting help from support”.Stage
A stage is a larger part of the journey. Examples:- Discover
- Sign up
- Activate
- Use product
- Get help
- Renew
Step
A step is a specific customer moment inside a stage. Examples:- Reads the homepage
- Starts a trial
- Connects an integration
- Hits a billing issue
- Asks support a question
Item
An item is a piece of context attached to a step. Common item types include:- Touchpoint: something the customer does or sees
- Insight: something you learned
- Opportunity: a problem worth improving
- Solution: an idea or planned fix
- Metric: a number you want to watch
- Evidence: proof, such as a quote, link, ticket, or analytics signal
Persona
A persona is a simple profile of an important customer type. Use personas to remember who a journey or problem affects.Integration
An integration connects Custory with another tool. For example, you can connect customer conversations, analytics, tasks, design work, or issue trackers so your journey has better context.Automation
An automation is a repeatable action Custory can run for you. For example, Custory can help update journey context, create follow-up work, or send updates when something changes.The simple model
Think of Custory like this:A workspace contains journeys. A journey contains stages. A stage contains steps. Steps hold the context your team needs to understand and improve the customer experience.