Documentation Index
Fetch the complete documentation index at: https://docs.usecustory.com/llms.txt
Use this file to discover all available pages before exploring further.
Do I need to map every customer journey?
No. Start with one journey that matters right now.
For many teams, that is onboarding, activation, conversion, or renewal.
How detailed should a journey be?
Detailed enough to help decisions.
If a step is too broad, it will be hard to act on. If it is too detailed, the journey will be hard to maintain. Start simple and add detail where the team needs it.
Who should own Custory?
Usually product, CX, support, or a founder owns the system.
The best owner is the person who regularly asks, “What are customers experiencing, and what should we improve next?”
Is Custory only for product managers?
No.
Custory is useful for anyone who works with customer problems and product decisions, including CX experts, support teams, founders, designers, and operators.
Should I add every piece of feedback?
No.
Add feedback when it helps explain a journey step, supports a pattern, or changes a decision. Custory should stay useful, not become a dumping ground.
What if our journey changes?
Update it.
The journey is meant to be a living view of the customer experience. It should change as your product, market, and customer base change.
Where can I get help?
Email support@usecustory.com or visit usecustory.com.
